Cancellation and Rescheduling Policy

Cancellation of Rental Bookings

• Eligibility for Cancellation: Rentees may be eligible to cancel their rental bookings subject to certain conditions.
• Cancellation Period: Cancellation requests must be made as per the timeline provided on the website before the scheduled rental start time.

Cancellation Process

• Request Submission: Rentees must submit a cancellation request through their account or by contacting customer support.
• Confirmation: The website owner will confirm the cancellation and any applicable fees via email or other means of communication.

Cancellation Fees

• Standard Cancellation: Cancellation requests made within the specified cancellation period may be subject to a percentage of the cancellation fee.
• Exceptional Circumstances: In cases of unforeseen or exceptional circumstances, the website owner may waive the cancellation fee.

Rescheduling of Rental Bookings

• Eligibility for Rescheduling: Rentees may be eligible to reschedule their rental bookings subject to availability and certain conditions.
• Rescheduling Period: Rescheduling requests must be made within 72 hours before the scheduled rental start time.

Rescheduling Process

• Request Submission: Rentees must submit a rescheduling request through their account or by contacting customer support.
• Availability Confirmation: Rescheduling is subject to item availability for the new requested rental period.

Rescheduling Fees

• Standard Rescheduling: Rescheduling requests made within the specified rescheduling period may be subject to a percentage of rescheduling fee.
• Exceptional Circumstances: In cases of unforeseen or exceptional circumstances, the website owner may waive the rescheduling fee.

Combination of Cancellation and Rescheduling

• Combination Requests: Customers may request a combination of cancellation and rescheduling for a single booking, subject to the policy's terms.

Refunds for Cancellations

• Refund Processing: Approved refunds for canceled bookings will be processed through the original payment method used for the rental booking.
• Non-Refundable Fees: Certain fees, such as delivery charges or insurance costs, may be non-refundable.

Non-Appearance (No-Show)

• No-Show Policy: Rentees who fail to appear for the rental pickup, start the rental period, or delivery without prior notice will be considered a no-show.
• No-Show Charges: No-shows may be subject to full rental charges without eligibility for refunds.

Changes to the Cancellation and Rescheduling Policy

• Policy Updates: The website may update or modify the Cancellation and Rescheduling Policy, and customers will be notified of significant changes.