Refund and Return Policy

Eligibility for Refunds and Returns

• Rental Booking: Rentees may be eligible for refunds or returns for rental bookings that meet certain criteria.
• Timeframe: Refund and return requests must be made within a specified period from the rental item's delivery or pickup date.

Refund Requests

• Valid Reasons: Rentees must provide valid reasons for requesting a refund, such as cancellation or items not as described.
• Refund Processing: Refunds will be processed through the original payment method used for the rental booking.

Return Requests

• Item Condition: Rentees may request a return if the rented item is damaged, defective, or not as described in the listing.
• Reporting Issues: Rentees must report any issues with the rented item promptly upon receipt.

Return Procedure

• Inspection: Upon return, the rented item will be inspected for damages or discrepancies.
• Refund or Replacement: Based on the inspection, customers may receive a refund or a replacement item, as appropriate.

Refund and Return Exceptions

• Non-Refundable Fees: Certain fees, such as delivery charges or insurance costs, may be non-refundable.
• Late Returns: Refunds may not be granted for late returns beyond the agreed-upon rental period.

Security Deposit Refunds

• Security Deposit: Customers who paid a security deposit will receive the deposit refund, subject to item inspection results.
• Deductions: The security deposit refund may be subject to deductions for damages beyond normal wear and tear.

Processing Time

• Refund Processing Time: Rentees can expect refunds to be processed within a specified timeframe after the return or cancellation request.

Communication

• Customer Support: Rentees can contact our customer support for assistance with refund or return requests.
• Notifications: Rentees will be informed of the status of their refund or return request via email or other means of communication.

Dispute Resolution

• Resolving Disputes: In the event of a dispute regarding refunds or returns, Rentees and the website owner will work towards an amicable resolution.

Changes to the Refund and Return Policy

• Policy Updates: The website may update or modify the Refund and Return Policy, and the Rentee will be notified of significant changes.

Rentee & Renter Support Policy

Rentee and Renter Support Channels

• Contact Options: Rentees and Renters can reach our customer support team through contact us given on the website with options, such as phone, email, and live chat.
• Support Hours: Our support team is available as per the timings shown on the website.

Inquiry and Assistance

• General Inquiries: Rentees and Renters can contact the Rentee & Renter support team for general inquiries about our rental services and policies.
• Rental Assistance: Our Rentee and Renter support team can assist with rental bookings, availability, and item details.

Communication

• Response Times: We strive to respond to inquiries and requests within 24 hours.
• Confirmation: Rentees and Renters will receive confirmation of their inquiries and requests upon submission.

Booking Assistance

• Guidance: Rentees and Renters can seek guidance on the rental booking process, including item selection and rental durations.
• Booking Modifications: Rentees and Renters may request assistance with modifications to their existing rental bookings.

Technical Support

• Website Assistance: Our Rentee and Renter support team can provide technical assistance related to website navigation and functionality.
• Troubleshooting: Rentees and Renters can seek help with any technical issues they encounter while using the website.

Delivery and Return Support

• Delivery Inquiries: Rentees and Renters can inquire about delivery options, delivery status, and expected delivery times.
• Return Assistance: Our Rentee & Renter support team can assist Rentees & Renters with return procedures and instructions.

Billing and Payments

• Billing Inquiries: Rentees and Renters can seek clarification on billing statements and rental charges.
• Payment Support: Our Rentee and Renter support team can provide assistance with payment processing and troubleshooting payment issues.

Complaints and Disputes

• Escalation Process: Rentees and Renters can escalate complaints and disputes through designated channels for further resolution.
• Investigation: We will thoroughly investigate Rentees' and Renters' complaints and work towards resolving issues in a fair and timely manner.

Feedback and Suggestions

• Feedback Collection: We welcome Rentee & Renter feedback and suggestions to improve our rental services and customer support.
• Rentee & Renter Input: Rentee & Renter feedback will be considered to enhance the overall experience.

Privacy and Confidentiality

• Information Protection: Customer inquiries and personal information will be treated with strict privacy and confidentiality.
• Data Security: We follow best practices to safeguard customer data in accordance with our Privacy Policy.

Changes to the Customer Support Policy

• Policy Updates: The website may update or modify the Rentee & Renter Support Policy, and customers will be notified of significant changes.